Starter Pack

WHEN ORDERING FROM OUTSIDE AUSTRALIA

Condition of sale: Please note all sales made to addresses outside Australia are final and that international parcels cannot be left at the door.  Someone needs to be home to receive the parcel or it must be collected from your local post office within 7 days of attempted delivery.

It is common and unfortunate that the postman will not always leave a note for collection so it is imperative that customers regularly monitor the tracking number provided via email. If items are not collected from your local post office within 7 days they will be returned to us in Australia.

Please know that we do everything humanly possible to ensure that orders are express shipped on the day they are received, and we pay a small fortune to provide free express shipping for orders above $249AUD. For this reason, if a customer does not collect from the post office in time, it is their responsibility to pay for shipping if they wish for us to re-post (once the items are returned to us).

DID WE DROP THE BALL?

We are not like a dog with a bone when it comes to returns and formalities. Our primary focus is on the health of you and/or your best friends. If a product you have purchased from Augustine Approved Pty Ltd is not working for you (…or pup or kitty doesn’t approve), we urge you to get in touch; it might just be a matter of choosing something that better suits.
 

WHAT CAN BE RETURNED?

All unopened physical (non-digital) products purchased on the Augustine Approved Pty Ltd online store can be returned for a full refund or exchange (minus shipping costs).
 

WHEN DO ITEMS NEED TO BE RETURNED BY?

You can return items within 30 days from the date your order is delivered. Opened items and returns after 30 days are treated on a case-by-case basis.
 

HOW TO RETURN AN ITEM

Please first call +61 402 213 300 or email info@augustineapproved.com to see if we require the item(s) to be returned.
 
If need be, please post any items you wish to return along with your order number to:
Augustine Approved Pty Ltd
435 Robinsons Road
Langwarrin
VIC 3910
Australia
 

WHO PAYS FOR RETURN SHIPPING?

Please note that for orders outside Australia, the customer will need to pay for return shipping. For orders within Australia, we assess each return on a case-by-case basis.
 

CREDIT FOR RETURNS

If you are not seeking a refund, we may issue a discount coupon for your next purchase which carries a 3-month expiry date.